Customer Relationship Manager
Fitertz is looking for a fitness professional who can help gyms build stronger relationships with their members while managing their day-to-day digital client operations. As a Customer Relationship Manager, you’ll support members remotely, manage communication and renewals, coordinate consultations, create and manage workouts, track client progress, and use Fitertz CRM to help gyms deliver a better member experience.
About the role
This role combines fitness knowledge, client relationship management, and technology. You’ll become an extension of the gym’s team, helping members stay engaged and supported while ensuring their fitness journey is properly tracked. You’ll work with the gym’s clients through digital channels and use Fitertz to manage workouts, assessments, progress, communication, and follow-ups.
What you'll do
- Manage day-to-day member communication through calls, WhatsApp, and Fitertz
- Respond to client questions, requests, and follow-ups
- Create, assign, and modify workout programs
- Track workout completion and client progress
- Conduct and coordinate client consultations
- Monitor assessments and help track improvements
- Follow up with inactive members and support retention
- Manage membership renewals and reminder workflows
- Maintain accurate client records in Fitertz CRM
- Share regular client progress and activity reports with the gym
- Coordinate with on-site gym staff when physical support is required
You may be a fit if
- You have experience as a personal trainer, fitness coach, nutritionist, or fitness professional
- You understand basic gym operations and member management
- You enjoy helping people and building long-term client relationships
- You have good knowledge of workout programming and fitness fundamentals
- You are comfortable using technology and learning CRM platforms
- You communicate clearly and professionally through calls and messaging
- You are organized and capable of managing multiple clients and tasks
- You care about client experience, consistency, and long-term results