Request Account & Data Deletion

Fitertz ("we", "us", or "our") respects your right to control your personal data. This page explains how users of the Fitertz client app can request that their account and associated data be deleted.

Overview

If you use the Fitertz mobile app and wish to delete your account and personal data, you can submit a deletion request directly from the app or by email. Once verified, we permanently remove your account and all associated client data from our systems.

How to request deletion

Follow these steps in the Fitertz app:

1. Open the Fitertz app and go to Settings.
2. Tap Delete Account.
3. In the bottom sheet that appears, tap Send Delete Request.
4. Your email app will open with a pre-filled message to our team. Send the email using the email address registered with your Fitertz account.
5. We will verify your request and process the deletion. You will receive a confirmation email once your account has been deleted.

Alternatively, request deletion by email: Send an email to support@fitertz.com from the email address associated with your Fitertz account. Include "Account Deletion Request" in the subject line and confirm the email address registered with your account.

What data is deleted

When your account is deleted, we permanently remove all of your client data from our database, including:

• Account and profile information (name, email, phone number, profile photo)
• Workout history, exercise logs, and training plans
• Nutrition logs and meal tracking data
• Fitness assessments, body composition, and progress records
• Wearable and activity data synced to your account
• Messages and communications within the app
• App preferences and settings

What data is kept

After your account is deleted, we do not retain your personal data in our active systems. We may retain minimal records only where required by applicable law (for example, financial transaction records for tax or regulatory compliance). Any such retained data is kept only for the legally required period and is not used for any other purpose.

Processing time

Account deletion requests are processed within 24–48 hours of verification. A confirmation notification will be sent to the same email address used to submit the request once the deletion is complete.

Contact us

If you have questions about account or data deletion, or need help submitting a request, contact us at support@fitertz.com. For more information about how we handle your data, see our Privacy Policy.